I love having the freedom of a 100% open schedule. That means when you need me, I can come RIGHT THEN. I've noticed most people call me at the first moment they are frustrated with what they are trying to do. If they have wait, the opportunity to feel positive about their tech integration efforts has been lost. This is one of my favorite parts of what I do... being there to experience you trying something new and feeling successful.
So, why is this a confession? I would come to the rescue for support much faster, but I'm usually frantically searching the app or program you're asking about to 'LEARN' it myself! There are just too many out there to know about them ALL, so the chances of me knowing about your (fill in the blank cool technology find) is pretty slim. Knowing enough about the general big picture of how things work usually gets me through in a pinch. Plus, what you usually need is a hand to hold for confidence.
Let's get real, OK? I got hired for my expertise in curriculum. ... aaaand I know just enough about technology to be dangerous. So, it's confession time for this Newby TIF. There's a lot I don't know....YET.